We Are Here To Help

Have a question? We would love to hear from you. Our dedicated support team typically responds within 24 hours.

Email Us

support@woovle.com

We reply within 24 hours on business days.

Response Time

Monday to Friday: Within 24 hours

Weekend inquiries are answered the next business day.

Delivery Times

Australia: 3 to 5 Business Days

New Zealand: 7 to 14 Business Days

Before You Contact Us

You may find an instant answer in our support pages:

Order Status: Use the Tracking Page to check your delivery
Shipping Info: Visit our Delivery Information page
Returns: Check our Returns Policy for refund details

Frequently Asked Questions

Where do you deliver?

We deliver across Australia and New Zealand with fast and reliable shipping. Australia orders arrive in 3 to 5 business days, and New Zealand orders arrive in 7 to 14 business days.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can also visit our Tracking page on the website to check your delivery status anytime.

Can I return my order?

Yes, we accept returns within 30 days of delivery. The item must be unused and in its original condition. Please email us at support@woovle.com to initiate the return process.

My item arrived damaged. What should I do?

Please email us at support@woovle.com within 48 hours of receiving your order. Include your order number and clear photos of the damage, and we will arrange a replacement or full refund immediately.

Does the seat cover fit my car?

Our dog seat cover comes in two sizes (Standard and X-Large) and is designed to fit all vehicle types, including Hatchbacks, Sedans, SUVs, 4WDs, and Dual-Cabs. If you are unsure which size suits your car, email us, and we will assist you.

How do I clean the seat cover?

Simply place it in the washing machine on a gentle cycle—it is fully machine washable. For quick clean-ups between washes, a damp cloth works perfectly.

Still Have a Question?